Frequently Asked Questions

Frequently Asked Questions

Do you deliver throughout South Africa?

Yes! We deliver nationwide. Shipping costs and estimated delivery times are displayed during checkout.

Do you keep stock?

Yes. We carefully select and stock our products to ensure quality and faster order processing.

How long does delivery take?

Orders are processed as quickly as possible after payment has been confirmed. Delivery times vary depending on your location and courier service.

What payment methods do you accept?

We accept secure online payments through PayFast, including major credit and debit cards, Instant EFT and other supported payment methods.

How can I track my order?

Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your parcel's journey.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We'll work with you to resolve the issue as quickly as possible.

Can I return a product?

Please refer to our Refund Policy for full details. If you have any questions, we're always happy to help.

Are Riverhound products safe for all dogs?

Riverhound products are made with high-quality ingredients and are suitable for most dogs. Please read the directions for use on each product. If your dog has a medical condition or very sensitive skin, we recommend consulting your veterinarian before use.

How can I contact Loyal Companion?

If you have any questions, we'd love to hear from you.

Email: loyalcompanion7@gmail.com

We'll do our best to respond as quickly as possible.

Why choose Loyal Companion?

At Loyal Companion, we believe dogs are family. Every product in our store is carefully selected for its quality, safety and value, so you can shop with confidence knowing you're giving your loyal companion the very best.